returns
We hope you love your Gili B&B piece. If something isn’t quite right, we’re here to help
Return Period
You may request a return within [X days] of receiving your order. To be eligible, the item must be unused, undamaged and returned in its original packaging.
How to Request a return
Before returning an item, please contact us by email with your order number and the reason for your request. We will send you the return instructions and confirm the return address.
Return shipping
Unless the item arrived damaged or incorrect, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as Gili B&B cannot be held responsible for parcels lost during return transit.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible and include clear photographs of the product and its packaging. We will review the situation and offer an appropriate solution.
Refunds
Once your return has been received and inspected, we will notify you by email. If approved, the refund will be issued to your original payment method. Depending on your bank or payment provider, processing may take several business days.
Non-returnable items
Custom-made or personalised products cannot be returned unless they arrive damaged or defective.
Need help with a return ?
Contact us and we’ll be happy to assist you.